Please note that this is not for "customer service." If you have a question ask it in G2G, our community's genealogist-to-genealogist Q&A forum. You can also use Twitter (@WikiTreers), Facebook, or Google+. These are all good forums for WikiTreers to get to know each other and we use them to announce new features and collect feedback. For more personal one-on-one assistance, a volunteer mentor may be able to help you.
The success of WikiTree is based on its community of dedicated genealogists but there is a small team that supports the community.
Paul Bech is a new team member but he was one of our earliest active volunteers. He helped pioneer the usage of free-space profiles and categories, created the Genealogy Help section, leads the Australian Convicts and First Settlers project, and took it upon himself to create this video introduction to using WikiTree.
Paul has been tracing his genealogy for over 40 years. He focuses on his Oxley and Standen lines (both from Kent, England; came to Australia in 1839 and 1841), and his Hayes, Wall, and Bech families (from Korsor, Denmark).
His wide range of other interests include photography, astronomy, "bushwalking" (that's Aussie-speak for hiking), cycling, bowling, and science fiction.
Tami reads and replies to most WikiTree e-mail. If you've ever seen an unassuming "t" at the bottom of a message, you've met Tami and experienced a little of what makes her special. She's friendly, patient, and all-around super-awesome.
WikiTree isn't her only gig. Tami is a lecturer, researcher, and author specializing in the use of computers and the Internet for genealogical research (and she rushes to add: "following industry-accepted standards and principles!"). She is the creator of the free Relatively Curious genealogy toolbar, blogs about Internet research tips at Relatively Curious about Genealogy, and shares interesting stories she finds along the way at Finding Family Stories. As her avatar "Genie Weezles" she was the charter president of the Second Life virtual chapter of the Association of Professional Genealogists.
When you e-mail her, remember that she is only one person. We had our doubts at first but this was later confirmed. And remember that you are not the only person she's e-mailing with today, even if she treats you like you are.
If you ever get a message from her that seems less than friendly and completely patient (she says this happens) know that she probably just finished a dozen messages to users who didn't realize that most common questions can be answered through our Help Index and nearly all other questions can be asked in our Q&A forum.
If you have an issue that needs to be kept private, don't hesitate to e-mail Tami.
The greatest risk to the WikiTree mission is that the website could become just another dark and confusing forest of often-copied, poorly-sourced family trees. The easiest way for that to happen: indiscriminate GEDCOM tree imports.
We've designed lots of technical systems to help make sure that GEDCOM imports don't overwhelm the community. But the most important part is the human element. An experienced wiki genealogist needs to look at all GEDCOMs before any WikiTree profiles are created from them.
That wiki genealogist is Eowyn. She has many years of genealogy experience, starting at a young age when she was tagging along with her mother who was volunteering at a family history library, and including three years as a professional genealogist.
Eowyn is incredibly cheery and positive, which comes in darn handy when dealing with an irate new member demanding to know why their 50,000-person family tree that stretches back to Adam and Eve can't be imported.
GEDCOMs aren't all Eowyn does. That's really just the start of it. Using some sort of elven magic, she somehow finds time to edit and write for our blog ... host our Facebook, Google+, Twitter, Tumblr, Pinterest, and other social networking pages ... greet and mentor new members ... act as an Arborist and G2G integrator ... initiate and lead a bunch of projects ....
We've stopped trying to track everything she does. It's a fool's errand for a mortal.
Family collaboration on modern family history is one thing. Collaboration on deep ancestry is a completely different animal. Like a house cat and a honey badger.
To facilitate the work on massively-merged collaborative profiles for European aristocrats, Mayflower families, US presidents, etc., the community developed Projects. The members of these groups have become leaders in the community. They bravely tackle the ugliest, messiest problems of genealogical collaboration. They push the envelope of what's possible on WikiTree.
Lianne is here to give the highest-level contributors what they need to keep doing the stuff they do. She coordinates Project Leaders, helps formulate new style rules as they emerge from discussions, and makes sure that the rest of the WikiTree team knows what new tools power users need.
Lianne is a graduate of the University of Manitoba where she studied computer science and philosophy. She blogs about her genealogy research at Stories of a Canadian Family.
Thomas works behind the scenes to defend the genealogical integrity of WikiTree.
Ours is not the first attempt to create a single, worldwide family tree. And our community is just a small part of the wider genealogy world. Thomas helps us learn the lessons of those who have come before, helps us coordinate and connect with other individuals and organizations, and helps us stay on top of emerging technological opportunities.
Thomas is a full-time specialist in the use of social media and technology for genealogy. As the creator of GeneaBloggers he has organized and engaged a community of over 2,000 bloggers. Thomas leads various webinars and can be heard for free on GeneaBloggers Radio each Friday evening. He also works with several leading genealogy companies and societies including the Federation of Genealogical Societies.
If you've met Thomas in person — for example, at just about any genealogy conference anywhere — and seen his wide smile (and, as he puts it, his "Lane Bryant-size") you might think he's an unlikely ninja. But those who have witnessed his intellectual and social powers won't doubt it.
Allen assists on WikiTree's complex server operations. It's critically important that our systems be stable, secure, and efficient. For most of us, all that stuff is deep in the background. It's invisible and assumed and we never think about it. Thanks to people like Allen.
He's well-qualified and experienced. Allen has been working with Linux and open source since "before it was cool" (coming up on 20 years). Like many of the best, he's largely self-taught.
Allen has also become the leader of our new WikiTree Apps initiative. Although a lot of WikiTree is not open source, for security and privacy reasons, we do have a basic API ("application programming interface") and a growing community of developers who are sharing their WikiTree enhancements with the rest of us. If you have any technical skills and might like to contribute, please contact Allen.
Although genealogy takes up most of his spare time, he also loves trivia. He'd be a Trivial Pursuit champion if it weren't for that pesky sports wedge.
Chris has been creating online communities since 1994. The first was a non-profit organization for connecting libertarians. In 2002 he started the collaborative Q&A site FAQ Farm, aka WikiAnswers, which later became Answers.com.
In 2008 Chris dedicated himself to the ideal of a single, collaborative family tree — something that will ultimately connect us all and make genealogy free and accessible for everyone. This isn't just puffy fluffy rhetoric. Chris has pledged to keep WikiTree free and works hard alongside all the WikiTreers who share the mission.
Chris's own ancestors are from New England, Nova Scotia, and Newfoundland (before that, all around Northwestern Europe). He grew up in central Massachusetts and has lived in New York, Chicago, and London. He now lives with his wife Megan in the far northern suburbs of New York City.
Chris is open and communicative with as many WikiTreers as possible. Improving WikiTree requires intimately knowing users and understanding what they need.
Feel free to send comments, suggestions, and ideas to Chris. Criticisms too. Of course, WikiTree is Chris's baby and he'll be sensitive about perceived insults. Any serious criticism is best preceded by flattery.
Brian is our system administrator. Our lead programmer. Our hacker-in-chief. There isn't a line of code around here that doesn't have his fingerprints on it.
Brian's programming experience goes way back to his Commodore 64. He can proudly boast that programs he wrote for that system were published in COMPUTE!'s Gazette. Literally, published. This 1980s print magazine published programs in their machine-readable form.
If you only read human languages you're probably more familiar with Brian's other published works, such as "The Spectroscopic Orbit and Subsynchronous Rotation of the Herbig Ae/Be Star TY CrA." Not human-readable enough? Then you've certainly seen his bestselling novel, Eclipsing Spectroscopic Binary Systems in Love.
Brian has a Ph.D. in astronomy from the University of Wisconsin. Lest you think this genius never gets outside, he's also an avid soccer player. And he enjoys time with his family researching their Irish roots.
"Cousin bait" is an essential part of what makes WikiTree work. Our ancestor profiles need to be well indexed in Google so that distant cousins can find them. This is easier said than done. "Search Engine Optimization" (SEO) is a science. Gil is our SEO guru.
Chris and Gil know each other from their work together at Answers.com. In addition to now working with Chris on WikiTree, Gil splits his time between Managing Greatness, collaborating with his wife Rena on The Pet Wiki, and helping friends sell their naïve art.
Contact the WikiTree team at firstname.lastname@example.org.
For personal messages you can also use chris@, eowyn@, lianne@, paul@, tami@, or thomas@. Please do not send the same message to more than one of us. If your message isn't for one person in particular, use info@.
If your message doesn't have to be private, use G2G.
This page was last modified 09:14, 21 December 2013. This page has been accessed 26,104 times.
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