Am I the first to be shut out of RootSerch?

Question

For the first time I've been asked to log in to RootsSearch, to use my  profile ID.  It doesn't work.

Assistance needed?

Comments

No, this problem was reported 10 hours ago.  It's still not working for me. In the past logging out of WikiTree and logging back in has resolved this issue, but I just tried that and it doesn't work for me.

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Thanks, at least I'm not alone.

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Working okay for me now after re-login to WikiTree.

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Logged out, back in it still doesn't like me.  I'll wait, it'll come around eventually.

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Mine still isn't working. Shut down, shut off the router, still can't get in.

THANK YOU!!!  Shift/F5 worked great!

Answer 1

There have been multiple threads about this.  just to make sure the word gets out: On Chrome at least, when you get to the RootSearch error screen, do a hard page reload (Shift-reload), You'll then be prompted to enter your WikiTree credentials.  Do so, and RootSearch should start working normally.

Comments

Thanks, that worked for me 

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Thanks for the star, David.

Answer 2

Still working for me.  Browser related? Tom, Sue what browser are you using.  I'm using Chrome.

On edit: Sorry, meant to do that as a comment.

Comments

I'm on Firefox....

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Tom, have you tried clearing your cache?

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Bill, I've been a user since 1980, never knew how to do that....

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Tom, see: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

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Thanks, Bill