Cannot access My Heritae account bought through WikiTree nor can I contact them.

+1 vote
106 views
in WikiTree Help by Joy Harrison G2G6 Mach 1 (11.6k points)
My Heritage is a Co with questionable actions.I had a tustle

with them,Finally Bank Of America stepped in .My advice do'not join them.A lot of there records are from other family

tree.
"support" at My Heritage is notoriously bad. As Wayne said, the only thing they seem to understand is "my next call is to my credit card company".  Gets results almost immediately.

1 Answer

+7 votes
Not quite sure what you mean.  As far as I know, WikiTree doesn't sell anything.  Your contract is with My Heritage - a totally separate company.
by Anonymous Haywood G2G Astronaut (1.1m points)
Ros, there was a short blurb in last Wednesday's Family News feed saying that My Heritage was offering WikiTree members 50% off on a subscription for a short time.  Presumably Joy went for it and isn't getting any satisfaction.
Thank you, Dennis.  That must be it.  So it's definitely My Heritage doing the selling, not WikiTree.  As for not getting satisfaction from My Heritage 'support' - I'd better stop now and go and watch some paint dry with others who are still waiting...

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