I've tried all instructions (including video) but cannot merge duplicate profile

+7 votes
79 views

Hi,

No matter how many times I try, I cannot merge duplicate profiles.  I had forgotten that I joined WikiTree in July 2014 when I submitted to join today.  There is not much info on the first profile, and I have already uploaded my Gedcom with my new membership October 26, 2014.

Both profiles are me, but I had used another of my email addresses in July - which is not the one I want to use now. At one point, I got the message that I had to change the email address of one of the profiles to be able to merge them. I could find no way to do that; or delete the first one entirely.

Then I read that mergers are converted to the lower number profile, which would be my profile from July 11,  2014 with my old email address that I don't want to use now.

The two profiles are: Taylor-20192  and  Taylor-22170

It is Taylor-22170 (joined today Oct. 26, 2014) that has my gedcom uploaded.

Can you help me remedy this?

Thank you,

Joy

WikiTree profile: Joy Taylor
in WikiTree Tech by Joy Taylor G2G Crew (380 points)

2 Answers

+3 votes
 
Best answer

Two active account-manager profiles cannot be merged (that is, two profiles that each have an email address attached to them), except by the Admin team.  If you delete the email address from one profile, it will delete that account, and you will be removed from all of the Trusted Lists of the profiles attached to it. To avoid problems, if you need help merging two profiles that are active, main user profiles, please contact info@ and provide both profile IDs (like Smith-432), and I can help you out with that.  

best regards, tami, WikiTree community manager

by Tami Osmer G2G6 Mach 4 (40.3k points)
selected by Eowyn Langholf
+3 votes
Try this.  Go to the first account and change the first name to something other than Joy to avoid any further confusion, then click the privacy tab.  On the page that opens, under add this person to the trusted list, add your email address for the account you will be using.  Then click add as manager and add yourself.  That will make your new account persona the manager of both profiles.  Next try to merge the two profiles.  If you have success, go back to the first account and remove the old email address which will effectively close that account.  I could be wrong about the order of these instructions, but those are basically the things you will need to do.
by Vincent Piazza G2G6 Pilot (240k points)
edited by Vincent Piazza
Hi Vincent,

I appreciate your response, but I have tried (I'm embarrassed to say how long) to change the first name on the first account.  Taylor-20192

I am not allowed to make any changes since I am not on the trusted list.  I then try to add myself to that list, and (even after reloading page) it won't allow me to add myself, and tells me I can't add myself because I notice that I've been changed over to the new account, Taylor-22170.

I just discovered that the site has recognized my computer (when trying to make these changes going from tab to tab) and when I used another computer, I was able to change the first name on the first profile, Taylor-20192.  I then tried to Merge the two accounts and go this:

"Two active accounts cannot be merged. Please deactivate one account by removing its e-mail address, or contact info@wikitree.com for help."

I tried to deactivate/close the first account (which has no information added) for simplicity sake, and since the account I opened yesterday has been Approved/Confirmed has my Gedcom uploaded.  Taylor-22170

That's a problem since the account set up in July has been open over 48 hours.  This all seems problematic, and I'm not sure what to do.  Should I deactivate the account I opened yesterday, remove my gedcom and wait to be approved again?

I appreciate any help with this.

 

Joy
Since you received the message to contact info@wikitree.com, I think that would be the easiest thing for you to do. I could give bad or wrong advice and I suggest to just email them. They´re just people and will gladly put it straight for you, plus for sure they´ll correct the problem where as I´m really just guessing to be honest.  Best of luck!

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