My mother gets "account creation error", someone has already added the email address entered.

+1 vote
94 views
I extended a wikitree account invitation to my mother, so that she can add her DNA tests to wikitree (since I cannot do so on her behalf, tho I manage them).  However, she gets the following Account Creation Error message: "Someone has already added the email address xxx for a family member or trusted friend. " This is the only email address she has, and it was a shared email account with my father, who passed away recently.  Since he is reflected on Wikitree as not living, there is no email field to edit on his profile now, so if I had put his email there when his profile was created, I can no longer access it.  How do I resolve this, so that my mother can register for an account, so that she can post her DNA test info?
WikiTree profile: Arlene Smieja
in WikiTree Tech by Cheryl Smieja G2G Rookie (250 points)

2 Answers

+4 votes
Go ahead and send an email to Info @ WikiTree

(remove the spaces for the correct email)
by Robin Lee G2G6 Pilot (679k points)
+1 vote

This is the help page for invitations, perhaps you can find a question to your answer there; https://www.wikitree.com/wiki/Help:Invitations

If not, you should contact the WikiTree team, the email address is added by Robin below, it should just have .com at the end as well.

by Maggie Andersson G2G6 Pilot (117k points)

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