Delays in certificates from England & Wales General Register Office

+1 vote
Now I know these are not normal times and I know we should expect things to take a little longer than usual but... I ordered three certificates from the GRO on 28 May in two batches, i.e. two and one. Two weeks later one of the double batch arrived and I expected the others to follow. That was five weeks ago and I have yet to receive anything (this is internal to the UK by the way). Their website says that they are 'committed to processing orders as fast as we can, however please do not contact us for updates as we will be unable to confirm when your order will be completed'. I can understand where they are coming from but in the meantime I don't know whether a) they have lost my order, b) Royal Mail have lost my order or c) it is still in the system somewhere. I hope I'm not being unreasonable but it does seem to have been an awfully long time, especially as one of them came fairly quickly. In the meantime I paid £22 for the missing certificates and have no way of knowing whether I will ever get anything for my money. I just wonder whether anybody else has experienced the same problem, if only to placate me that I'm not in a class of one. How long do you think I should leave it before trying to establish whether my order is still with them somewhere?
in The Tree House by Derek Allen G2G6 Mach 1 (17.5k points)

1 Answer

+3 votes

It's been difficult to even register births during lockdown I would have thought the issue of historic certs was very much on the back burner with staff furloughed.

long thread here  from June

Shorter thread latest post  suggesting things may be getting better.

by Helen Ford G2G6 Pilot (397k points)
edited by Helen Ford

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