Hello. I can't get the merge function to work for a particular person although I have initiated and performed many other mergers in the past.
On or about 23 June 2020, I attempted to initiate a merge between Wismer-66 and Wismer-290 (after adopting that empty profile). After checking back over 30 days later expecting to complete an auto-approved merge, there was no record of my having initiated a merge. After trying another couple of times, the bottom of both profiles still stated "none" under Pending Merges. On 25 July, I contacted the Profile Manager of Wismer-66 using both private message and public profile comment to see if he could get it to work, but he has not replied.
Has anybody else encountered this and can provide a solution? Should I contact wikitree help to get them to do it? I don't know how to proceed from here to complete the merge. Thanks.