You are posting on the public forum, for everyone in the world to see. I strongly suggest you remove your e-mail address from your comment before it is harvested. You can click 'edit' on the post.
The people replying here are just members like you and me. We cannot see in the system what might have gone wrong, sorry.
I suggest you contact the people that can look deeper into your problem at firstname.lastname@example.org. They can delve in the database and hopefully help you better than me.