Maybe Jillaine was logged in when she looked at the home page and didn't see a link.
That I understand, as, when I checked, I didn't see anything, either. That is why I took another look using a different browser. My ask was more about the other person who contacted Jillaine.
Perhaps they didn't understand that "get started" means "why not create an account".
If so, then perhaps this has merit :
I would recommend changing the button from GET STARTED to CREATE ACCOUNT. The page that comes up when the button is pressed is “Join the Community: Create Account”.