Peggy welcomed me to Wikitree with an email. It contained some tips and an offer to email her if I need help.
A couple days later, she emailed me again to see if we connected as cousins. No such luck, and again she offered some new tips and help if I needed it.
Last night I needed it. I tried to add my mother and have her private as she is still living. I read the anonymization section in help that didn't work. I tried other things and nothing. So I emailed Peggy who set short, clear directions.
I got mom added in a minute after spending over 45 minutes trying to add her and read all the help sections last night.