Matching and Merging profiles - if not completed in five minutes...

+2 votes

Once the "merge" command is done, we are taken to this window. The message states: "if it is not completed in five minutes, you can complete it".

I have seen this message several times, waited more than five minutes, have comme back to it several days later and never can I "complete it".

What am I not doing properly or not doing at all? I find this frustrating, specially realizing that in many cases, there is no action taken by the file manager.
in Genealogy Help by Living Tardif G2G Crew (920 points)
retagged by Liander Lavoie

1 Answer

+1 vote
Best answer
Hi Gaston,

There seems to be a bug here somewhere. I know other people get this error sometimes too. Obviously, you're supposed to get it when another person is doing the same merge at the same time. It's "anti-collision" measure. But maybe they're not clearing the way they're supposed to be.

In the meantime, you could try removing the original merge by appending "&action=remove" in place of "&action=merge" -- or post here and I'll try it.

by Chris Whitten G2G Astronaut (1.5m points)
selected by Keith Baker
I've had this happen before, and removing the merge and restarting it did fix it.

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