why do I get a message tat a WT profile cannot be found

+6 votes
92 views
I am learning how to use the relationship finder.  The directions say to enter two IDs but sometimes i get a message that one or both of the IDs cannot be found.  What should I do in that circumstance.
in WikiTree Help by Barbara Hays G2G4 (4.2k points)

2 Answers

+5 votes
 
Best answer
Without knowing exactly what you had entered regarding the WikiTree ID, the best guidance/suggestion I can provide you with is to check out the following WikiTree G2G Post regarding the new WikiTree Copy ID feature.

https://www.wikitree.com/g2g/1122047/did-you-see-the-new-copy-id-feature

Good Luck!

~Brian Kerr
by Living Kerr G2G6 Pilot (312k points)
selected by Living Kerr
+3 votes
The most obvious is that the ID is incorrect. Do you have an example which gives you the error?

If you want to make sure that you have a correct ID, use the new ID copy system. Make sure you only copy the ID itself (Name-number) and not the URL.
by Michel Vorenhout G2G6 Pilot (261k points)

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