Weird problem with an uploaded image

Question

A member contacted me with a strange problem she’s experiencing with an image she uploaded (http://www.wikitree.com/photo/jpg/Smith-5013) to the following profile (http://www.wikitree.com/wiki/Smith-5013).

The image was taken using an Apple iPad camera. 7.1.2 software. It was uploaded the correct way up, but when viewed on the profile page it appears upside down. Even stranger is when you click to view the full size image it appears the right way up and if you download the image it is the right way up. I must admit this has me & info@ baffled, any ideas anyone?

All the best

Billy

Answer 1

She might try deleting it and reloading. Something might of got crossed when uploading.

Answer 2

I run into this problem with my Macbook Air.  I do not completely understand what is happening.  I know that some of the software programs to view the photo can recognize the orientation and autocorrect, while some just display the photo in the orientation it was taken in.

What I found that works is to use my photo editing program to orient the picture in the correct position and then do a Save As to a new file name.  This seems to create a new photo in a new orientation and then it uploads and displays properly.

I see that the photo in question could be oriented and cropped to display just the photo.  I think if that were done, it would solve the problem.

Comments

Thanks to the three of you who have more (less) got me sorted out.  Am waiting until after Christmas to try downloading many of my photos.