Familysearch error

+6 votes
Has anyone else been getting this error on Familysearch?

Your web browser is not supported.

Problem is ,it tells me to download one of four browsers, one which I am using all ready.
in Genealogy Help by Sandra Vines G2G6 Mach 7 (70.4k points)

4 Answers

+5 votes
Best answer
I have also had this phenomenon a few times.
Since I have a relatively new computer and the programmes are up to date, this cannot be the problem. Even changing the browser never solved the problem.
For me it was always just a session cookie error in the browser. I have always solved the problem by clearing the cache in the browser and deleting all cookies. Then log out once and log in again. This always solved the problem for me.
by Dieter Lewerenz G2G Astronaut (1.5m points)
selected by Sandra Vines
Thank all of you for your answers, I will try again. Just doesn't make sense, even after I cleared cache.
+5 votes
Which browser are you using? And what were you doing when you got the message? (not that this is your fault) Sometimes when a browser company updates their software it can break the way it works on some websites. If you are still getting the error take a screenshot and post it and all the relevant details to the FamilySearch Facebook page.
by Susan Dougherty G2G4 (4.8k points)
I'll try that, thank you.  I was on site, but as soon as i put in search information the error come up.
+4 votes
Hi Sandra!

This has been happening to me for quite some time but my computer was rather old and programs could not be updated anymore.  I could still search for records until just recently.  I ended up buying a new computer with an up to date browser.  Now it works just fine.
by Rhonda Zimmerman G2G6 Pilot (205k points)
+2 votes
I had the same issue, using Firefox, downloaded Firefox update and the issue cleared up, has been fine since that one time.
by Chris Hoyt G2G6 Pilot (765k points)

Related questions

+2 votes
0 answers
+10 votes
1 answer

WikiTree  ~  About  ~  Help Help  ~  Search Person Search  ~  Surname:

disclaimer - terms - copyright