This started when I was able to obtain Ed Harrison's research on the Shevalier's, some of which was published in the NEHG Register. It connected my wife's tree to the ancestors of John Adams of the Fortune and started me on the process of trying to clean up all the duplicates therein.
Anyway, I did have trouble contacting one of the profile managers initially, but once we connected she was very helpful. Afterwards if I was having trouble, stuck waiting for a response on a pending merge, I always found the problem would be elsewhere, not with her.
As you know, we are still merging duplictes in that part of the tree. Talk about your domino theory!