OK - so here's what I'm seeing that I believe is causing confusion:
- There is a Help: Problems with Members page that demonstrates the entire process from start to finish on how to address "problems with members". The page itself is fairly straightforward, but appears to interact with other pages it is linked to in an awkward fashion.
- One example of that is when it connects to the Help: Mentor Intervention Request page. Under the Submit a Request section, it highlights that you should go back to the Help: Problems with Members and start over, implying that you would never be able to submit a MIR if you followed this circular logic literally.
- Recommendations:
-- One - we should clean up the language on the identified section in the MIR page - perhaps clarifying that if you have already followed this path, you do not need to return to it again. Maybe change it to, "If you think someone else needs a mentor and have not already gone through the Problems with Members procedure, please start with the Problems with Members procedure first."
-- Two - we should review other pages linked both to and from Help: Problems with Members to ensure that the logical references don't indicate that you should keep returning to the beginning and restart the process if you've already been through it initially, unless there's a specific reason why you should do so.
Let me know if there are other specific examples of what should be recommended and we can begin to find out who can address these. Thanks!
