I've entered my father's data and site isn't accepting it-why?

+3 votes
47 views
I'm trying to register completely and volunteer so I can use the site fully. I have entered my father's name and etc information. He has two last names, Berg by birth and Hilse by adoption. The site is not allowing this information. I can't register. Could you please help?
in Genealogy Help by Roberta Burnett G2G2 (2k points)

1 Answer

0 votes
Hi Roberta. You have been confirmed as a full member, so you should be able to add to your tree. Could you give more detail as to at what point things stop working when you're trying to add your father?

A common place where people take a wrong turn is after entering the information, when if there are potential matches on the site, they'll be listed, so you can check if a profile for that person already exists. At that point if there is no match you need to click the button to create a new person with that name. Sometimes people think they're already done and click away from this page, when the profile hasn't actually been created yet. Could that be the problem?
by Lianne Lavoie G2G6 Pilot (420k points)

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