Cannot Save Profile with Suggestions

Question

Profile should be able to be saved with Suggestions 

• Marriage to duplicate person
• FindAGrave - multiple profiles link to same Grave ID

Above suggestions on a profile should not stop biography from being edited and changed. Minor correction made to profile to move Acknowledgements to end of profile, but profile will not save without Suggestions being updated with Fixed or False.

I have a saved Draft, if anyone wants to use it, to save changes to the profile.

For Tech - no extensions are in use.  Turned them off to make sure extensions were not causing the problem

Comments

The warning is the same size as the warnings have always been (16px font) in a box spanning the entire width. They are just at the bottom of the page now and bundled with the data doctors suggestions if there are any instead of at the top when you try to save. I don't know why you would have to scroll slowly to see it. I don't know how we could make it any more visible.

---

Since I didn't see the message that Melanie saw, I don't know where it was, in relationship to the Suggestions that were on the page.  I can't restore the profile to prior to Melanie's changes because too many other changes have already been made to the profile.

The box that I saw was after I tried to save the profile.  I know there was at least 2 suggestions that I could see, but I could not update those at that time, without further research.  If there was a message about email above those, they were not visible to me on the page.  I tried to save it a couple of times and only saw the suggestions, but it is possible that I didn't scroll up to find the Error messages. I never thought to scroll up a page to find Error messages that might have been somewhere on the page.

---

You can test this. Since the profile won't be saved with an email adress amongst the sources, just try adding one somewhere in the text field for a profile with "suggestions" at the bottom.

The text:
Change Before Saving
    Do not put email addresses in the biography text.
shares the grey box outlined with red with the "suggestions" - what Jamie calls "bundled up". The text is at the top of this box, above the "suggestions" - but I think the "suggestions" dominate visually, with their tags, buttons and explanation field.

---

Eva, I edited a profile as you suggested, with extensions disabled, to add an email address to the profile.  On saving, I agree with what you said about the Suggestions visually dominates the box.  I knew the message was there but visually, I think we go to the 'colored' Suggestion type and the 'white' box for the Comment.  When there are more than one suggestion, as I had initially, there are more colors from multiple suggestions and comment boxes.

Jamie, maybe it would help if the Text was in bold Red when it is an Error that is preventing the Profile from being saved. The message is easier to see when there are no suggestions in the box.

---

I used one with three warnings. They were pretty dominant. I can imagine it's even more so when there is a mix of errors and warnings.

---

Yes, I just tried it with one profile that had 4 suggestions (using the profiles in the 542 WikiData Possible Father), which had at least 2 different colors and the white comment box.

---

If it helps any - I do not use any extensions, or apps.

I also cannot clearly recall exactly how the page looked when I had to scroll to see the warning regards email in biography (I've done way too many other things between now and then).  

I do know that it was easily overlooked, and suggest that something needs to be done to more clearly separate it from the surroundings, to make it stand out quite clearly that this is not a "suggestions" problem.  I also had to hit save draft "button" before I got the "full save: commit changes" button to show up, after I removed the email address and phone number.  This should not need to be done.

---

If the grey box appears at all that means it's a warning that needs to be either changed or overridden for the profile to be saved. If there are just WikiTree+ suggestions, it won't appear at all.

---

I also had to hit save draft "button" before I got the "full save: commit changes" button to show up, after I removed the email address and phone number.  This should not need to be done.

Do you remember what order you edited the fields? Are you using Firefox? We have a couple of fixes that should be live soon that might help with this issue, but it's possible there is another bug we missed.

---

Microsoft device, Edge as browser.

The only field I edited was the biography box.

Answer 1

I think Linda makes a valid point regarding the visual impact of the message about the email address. She is hardly the only member who has posted in G2G when they were unable to see why they could not save a profile.

Below is a screenshot of the alert messages I got when trying to save (as a test) a profile with multiple suggestions AND an email address. To my eyes, the least important-looking message in this box is the one about the email address. My eye is drawn first to the two messages about suggestions, because those messages are in several colors (pink box marked Error?, white box describing the error, and those black buttons on the right).

The message above those suggestions draws my eye next because it contains the word "Warning," which gets my attention because I (as a native English speaker) am accustomed to seeing that word as an indication of SERIOUS DANGER AHEAD.

Although the item about the email address is preceded by a yellow alert icon, it is the last item I notice because the message itself is bland black-on-gray and the wording "Change Before Saving" is also utterly bland. If this is a fatal error that will prevent the profile from being saved, a yellow ("caution") alert icon is not adequate (a red-colored octagon icon for STOP would be better) and the wording should be at least as emphatic as the wording for the nonfatal errors here: perhaps "ATTENTION: Change Required Before Saving".

Comments

If the grey box appears at all, that means there is something wrong on the profile that needs changing (or an override with the "Save Anyway" button. If there are just suggestions the grey box won't appear. The colors and the descriptions have not changed at all from what they were previously, just the location of box and when it appears. I guess we could move the suggestions out of the box, but since many times they are duplicates of the errors and warnings, they were grouped.

---

I don't think moving the suggestions out is needed, IF you can make that Change Before Editing message so it is different than the suggestion explanations.  As it is, it just blends in.  

The problem may not be new.  I know I have seen the other messages that had to be corrected before saving, ie email, but possibly they were not seen with suggestions at the same time.  Those are still fairly new.  I think it is a 'visual' issue only.

Thanks for looking into it.

---

Queries from members who are upset (or panicked, and sometimes angry) because they can't tell why they can't save a profile are becoming an FAQ in G2G. If something can be done to give greater visibility to the messages about situations that prevent saving, it could reduce the incidence of panicked members and the amount of time that other members have to spend to explain the situation to those panicked members.