Where do I go to find out what has happened to the gedcom I uploaded yesterday?

Question

I uploaded a very small gedcom (11 individuals) yesterday.  Later (after sleeping or hibernating my computer) I returned to wikitree and I got a message saying I was not signed in and therefore could not upload  a gedcom.  I changed the filename slightly and re-uploaded.   

About 4  pm I got this message:

The GEDMatches report for the GEDCOM that you uploaded to WikiTree is ready for your review.

I couldn't find any duplicates.  But I found the whole process & directions unclear & confusing.

About 8 pm I got a similar message.

 

At 8:40 I emailed wikitree & told them I'd uploaded the file twice, etc.

I never had a response.  Finally I decided to delete the 2nd gedcom.

In the GedMatches Report, it says:

"If you want to import this file:

Click 'All Done' below if you're ready to have the WikiTree profiles created. 

. . . .

If you click 'Save Progress' you can leave and come back to this page at any time in the next 30 days."

I cannot find an "All Done"  "Save Progress" button.

Also, in my activity list, there is nothing about my uploading a gedcom yesterday!!

Thanks for your help!

Answer 1

Hi Patricia,

That's a lot of questions and comments rolled into one.

If you e-mailed info@wikitree.com late last night, Tami will probably reply to you tonight. Please understand that as a free website we can't offer 24-hour customer service.

I'm sorry you found the whole process and directions unclear and confusing. As you may know, we introduced GEDMatches a few weeks ago. If you have suggestions for improving the instructions they'd be appreciated.

Now, let's see ... you say you uploaded two files and got two e-mail confirmations that the GEDMatches reports were ready.

I do find one of them. As you say, apparently you deleted the second one.

This is the one I find: http://www.wikitree.com/index.php?title=Special:UploadGedcom&action=report&gu_id=5626

You should have been given that URL after upload and in the e-mail confirmation. Did it not appear for you?

It appears to have been fully processed. Are you still seeing problems, or is just that you didn't update this question?

Answer 2

I may have an answer for you.  When I uploaded my GEDcom and was reviewing the GEDmatch file from my laptop at home, there was no issues viewing it.  When I came back to the GEDmatch file from my computer at work to continue reviewing it, I could not see the GEDmatch file.  Only the instructions would display.  After discussing the issue with one of the Wikitree staff in Europe, I found that the GEDmatch would only display on my laptop.  We determined that GEDmatch will NOT display if you are running Internet Explorer ver 7 or earlier.  Problem solved (for me anyway).  So to solve YOUR issue if it's the same as mine, try and upgrade your Browser to the latest version.

Randall