Cannot send a Private message

Question

Hi all,

I am unable to send a Private Message to anyone ATM. All I get is a grey screen after clicking 'Send a Private Message'.

This is only a very recent occurrence.

Any ideas anyone?

Jen

Comments

Well, at the risk of offending you: Sign out of WikiTree, close all other apps, shut your computer off, count to ten slowly, and turn your computer back on.  That is like aspririn for computers--fixes many problems.

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Ty.

I had logged out and back in previously, but did it again. Also restarted my phone ( which is what I use) this time as well.

But it is still the same. Just a grey screen.

It's a puzzle

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I'm afraid this problem is out of my league.  Good luck with WikiTree tech help.

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Yes I'm hoping so too David

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I've just found the same problem on my phone - I'd never seen it before, because I don't use my phone for WikiTree.  It's clearly a problem with the code that the tech team need to fix, but - and this may sound a little strange - I've found that if I open a private/incognito window (where I'm not logged into WikiTree) the problem doesn't happen*, so as a short-term work-around, you may want to do that.  The only problem then may be that the email won't have your WikiTree ID in it (unless you add it of course).

* This was in Chrome on an Android phone.

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Jenny, if this is a coding problem that somebody needs to fix, as Ian suggests, you should add a couple of tags to your question, such as 'Bugs' and/or 'Sysops'.  That should help to ensure that Jamie, or someone with access to the software, will see it and become aware of the issue.

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Thanks Dennis.

Hopefully I have added that correctly.

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I just did a test from both an ipad and an iPhone; no problem.

What kind of phone do you have?

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Galaxy A30s

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Here's another funny thing.  In the same situation (Android, Chrome; tapped "Send Private Message" > blank grey screen), I hit the settings button (top right, three dots) and "Find in page", and it fixed the page.

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Wow. Yes it does.

Thanks Ian

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Ian. It is only for that 1 message we are trying to send though.  Not an automatic fix for all.

I will await the Wikitree tech team to sort it out.

But I have a backstop if needed. Thank you for your help

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Yes, I did realise that. Sorry if that wasn't clear.

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Thanks for reporting this. It seems to be limited to Chrome on Android devices. We haven't figured out what is causing it yet.

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Any luck yet Jamie??

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Not yet, it's a bit tricky to debug because it only seems to be happening to physical Android devices (and not the emulated devices I use to test things) and I don't have an Android! But I haven't forgotten about it.

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Have you been able to fix this problem yet.

I still cannot send a private message from my Android phone

Answer 1

I'm going to venture a guess that it's restricted to a problem with the mobile platform as I am having no problem on my laptop.

Comments

Brad. Yes it does seem to just be a phone issue.

I just checked.  I can send a private message via my laptop.