How can I get access to my g-grandfather

+3 votes
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I have been manually entering my immediate family and when I put my g-grandfather in, I discovered that another user already had him in the system. I've messaged them, posted a bulletin board message on their profile page, and contacted support twice. STILL cannot get access. What can be done?
WikiTree profile: Magruder Hill Tuttle
in Genealogy Help by B W G2G Rookie (250 points)
recategorized by Jillaine Smith

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by Chris Whitten G2G Astronaut (1.3m points)
selected by Abby Glann

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