Help with profile manager removal.

+3 votes
330 views
I'm trying to figure out how I was removed as a profile manager on my own profile. If anyone can help with this I would appreciate it. Before this happen I was trying to merge my duplicate profiles.
in WikiTree Help by Sheila Seyfarth G2G Crew (400 points)
Perhaps you could give a bit more information, such as which profile?
Thanks, though it's not clear if she was removed as manager from her own personal profile or another one.

It is VERY clear that her profile currently has NO MANAGER.

My first profile was created a while back as Dismukes-228. I tried to login into that profile last month and was unable to access it. So I created the profile Dismukes-334. I then tried to merge the profiles by deleting the email address on Dismukes-228. Now I'm not able to access either profile. Thank you for your help.

1 Answer

+9 votes
 
Best answer
Sheila, if you had two active accounts, I think you should ask for some admin help to get them merged into one account, with one e-mail address, and you as manager, and also get things like contributions and points consolidated.  I'd recommend writing to info@wikitree.com, and explain the situation and include all the details.
by Dennis Barton G2G6 Pilot (605k points)
selected by Robin Lee
Sheila was advised to do this yesterday(?).
Thank you for the comments. I looked at my emails and saw that the email yesterday did not go through on my part. I just sent the email again.
Thanks for the star Robin.

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