How do I log in to my actual account since I got a new password?

+2 votes
296 views
I could not remember my password so checked that I forgot it. I was told to provide my email address and I would be sent a password. When I signed in using the provided password I was told to make my own, which I did. When I signed in with that password I was given a "guest" account instead of being logged in to my actual account, which I've had since 2016. How do I get to my account and my badges?
in WikiTree Help by Doris Williams G2G Rookie (190 points)

1 Answer

+5 votes
Send an email to info @ wikitree.com
by Linda Peterson G2G6 Pilot (874k points)
Thank you, but it did not send as the error message said that was an invalid email address.
Can you sign in to your original account using the sent password?
Doris, when sending that email, did you remove the spaces from the address Linda gave? Email addresses cannot contain spaces.
No, I can't. I thought I would be logging into my original account so was surprised when it wound up being a guest account.

Doris, is Williams-37976 your original profile? If so, go to WikiTree-1 and send a private message to that account (that is the Administrator account). They can help you merge the profiles.

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