G2G: Can't log in to Match WikiTree Watchlist to FamilySearch Family Tree

+6 votes
483 views

I posted this in another thread about Tree Apps no longer requiring a second log in, and Jamie kindly provided this information:  "The FamilySearch matches app is separate from the Tree Apps, so the login in separate."

If that's the case, I have a separate issue, so I'll re-post this:

I seem to be stuck in a circular loop on "Match WikiTree Watchlist to FamilySearch Family Tree", which I have been using daily for a couple of years, because once I've matched them and cleaned up the bio, I make sure the profiles are open and orphaned to allow others to work on them.  

I go to the "Find" menu on the main WikiTree page and click on FamilySearch Matches.  The next page prompts me to sign in to both WikiTree and FamilySearch (obviously, I'm already logged into WikiTree).  Clicking on the WikiTree button takes me to the "Login to WikiTree Apps", as it did in the past.  Logging in there circles me back to the "Match WikiTree Watchlist to FamilySearch Family Tree" page, as it has in the past, but WikiTree is still not logged in.  Clicking on the WikiTree button again just takes me back through the same circle.  I've cleared cookies and caches, but I'm still having this issue days later.

My workaround is to go to my watchlist and find the profiles I want to remove from my watchlist.  I belatedly realized a couple of years ago that I really don't need to manage thousands of profiles.  I copy/paste the link of their FS profile, clean up the bio using the new auto-bio (which I LOVE), then orphan the profile.  But, it would be less keystrokes to still have the "Match WikiTree Watchlist to FamilySearch Family Tree" working.

Any insight would be appreciated!

in WikiTree Tech by JJ Stratton G2G6 (8.2k points)
retagged by Jamie Nelson

I am also having the same problem trying to login to the Wiki Tree Apps.  I usually do this daily and it started playing up about 3 days ago.  I am using the Chrome Browser.

Please note me down as #metoo.  I didn't see your post before I posted mine at Unable to log in to WikiTree part of FS App.  Look forward to it being fixed.


1 Answer

+2 votes
Thanks JJ, I'll see if I can figure out why this stopped working.
by Jamie Nelson G2G6 Pilot (714k points)

I am having the same problem. I cannot login to Wikitree Apps via "Match Wikitree Watchlist to FamilySearch Family Tree".  I hope this gets fixed soon. Thanks.


Ditto.  I am having this problem as well.

I am still having trouble logging into 'Familysearch Matches'. It leads you to believe you're logged in but when you click on any name to go to their profile, you get this message: 

https://apps.wikitree.com/apps/


I am still unable to login to Familysearch matches.

There's a report that clearing browser cookies and/or cache may help. It didn't work for me, but you could try it.


A fix was promoted on the 27th, so it should be working OK.

If once you've cleared your cookies and cache it still isn't working, let me know what device and browser you are using.

Hi,

Thanks. Once I cleared all the cookies and browsing data, it started working again. yes


I'm back in, though I haven't tried anything new.

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