Does anyone know whats going on with the sync between Ancestry and FTM?

Question

By my count I've been getting an orange warning about syncing my FTM and Ancestry accounts for about four months.  My frequent calls to tech support are answered, yes the engineers are working on it, check back in a few days.  Anyone have any insight?

Comments

Thanks to all who provided these informative replies.  Rosemary, you're right, I wasn't quite precise.  I called Ancestry and live chatted FTM.

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Good, that spam site is dangerous and the naive have been fleeced.

Answer 1

The best place to find the current status of this is on FaceBook. The Family Tree Maker Users Group (which you should join) has the latest status on this ongoing problem. When you join the group, from its home page, click on Featured and scroll down to find the pinned post titled "

ALERT: Issue with logging-in to Ancestry from within FTM for FTM2017 (and some FTM2019) users".

Mackiev Live Chat are working on this long-running problem with Ancestry. Meanwhile, there are some updates to both FTM2017 and FTM2019 that help with the logon problem and you should install them. Sync works during orange status but you should only sync a few changes at a time. Downloading or uploading trees in their entirety isn't recommended at this time although small-ish trees will work. I've been updating but with care, checking the sync log and then the change log as well.

Also, if you "called" support for FTM then you reached a spam site. The only support is provided through Live Chat.

Answer 2

The FTM user group on Facebook has current information about it.  Here's a link to the pinned thread about it.  (Not sure whether you need a Facebook account to see it.)  Short version:  they're still working on it, but it may be safe to sync if you follow best practices by backing up and compacting your tree before syncing.  I can say that I've synced a couple of times in the past few months without issues, but other people have had glitches and had to restore from their backup.