Hi, I'm sure we can help. Glad to have you on board!
I tagged your question with "tech" so that those with the technical knowledge to assist will be alerted and respond shortly.
If you like, you could describe some more details here about what issue you are having.... like if you are using an iphone or desktop, or what type of error message is being displayed. However you can describe the problem.
You are also invited to email firstname.lastname@example.org with your details and they can help get you started.
Nice to meet you :)