It appears it's the Red privacy level of Sarah Love's father that messed this up, although I don't know how if Sarah had the birth and death dates that she had. But that appears to be the problem. Her father's profile is probably private because it has no birth/death dates (no longer allowed, but there are still some out there from before the rules changed). In any case, ask his profile manager to add some at least estimated dates and open the profile up.