BUG REPORT: There is no 'form' for reporting bugs, or for cataloging the "me, too!" reports

+17 votes
132 views

Twenty years of my life were spent testing software.  I know bugs.

I've found several on WikiTree.

I believe that reporting the bugs by posting on G2G is, well, not great.  And relying on the community to monitor the Tech bboard for their chance to say, "Me, too!" is, well, fantasy.  Sorry, but... really.

I propose:

1) A standard form for bug reports.  2) Bug reports to be "ranked" (severity, availability of workaround, priority for fixing) by a Bug Czar.  3) Bug reports to be searchable by users (users prodded to search bug reports before entering a new report -- to determine whether their bug is new or me-too.)  4) Bug Czar to "consolidate" bug reports that are duplicates.  5) Initial responsibility of Bug Czar is to cull G2G for past "reports" and their fixes, create a catalog.  6)  Either Bug Czar or Tech Team to "close" a bug report after beta usage 'proves' it as sound.

My understanding of the current system is that Chris Whitten & Co. implement fixes, and the community at large tests the fixes.  For posterity, and to help anyone new who joins the Tech Team, I'd like the Team to annotate the relevant bug reports whenever a fix is implemented.

Of course (!) I am willing to help.  I can draft the specs (for review/comment/re-do/re-review/re-comment/etc), but I cannot implement the html or the db.


Responding to Keith H (see below)....

I'm NOT implying that Chris & Co. are sitting on their hands or twiddling their thumbs!  With a system this big, it is a certainty that they are kept busy.  And they are doing excellent work.  One of the aspects of WT that I find most amazing is how robust it is.  That is the first accolade I give when recommending WT.  (Well, when recommending it to techies.)

Keith, if there is a bug-tracking system in place, Chris didn't mention it to me when he described how fixes/changes are done currently (which is ad hoc).  If being "on top of the issues" involves a db of issues+fixes, that's good.  If such a knowledge-base was accessible to users, perhaps better.

in WikiTree Tech by J S G2G6 Mach 1 (14.9k points)
retagged by Dorothy Barry
Nice ideas Juli, I like that you are looking to advance and improve WikiTree.

I personally believe there is more going on behind the scenes with Chris and others on the Team than you realize.  Their system is much better than you described, and the people are more on top of the issues than you might think.  I know for sure, and have been a part of, efforts to monitor, sort, and deal with suggestions for improvements and reporting of errors via G2G.

Although there is always room for improvement, I think all the cool things you described are already being dealt with.

Thanks for posting this, I'm sure many will share their thoughts.

Have a super day :)

I strongly agree

Been on WikiTree more than a year and I still don't understand how to report an error/bug or when an error has been fixed.... 

Its better to know that an error is reported before and not taken care of than you know nothing....

I wrote a blog about what is a bug in WIkiTree that a parent can both be biological and social ==> we run in to problems when we can't understand that from different views .......

As I don't know were to report that was what I did ;-( 
 

1 Answer

+1 vote
@MAGNUS

what is your solution to this problem so as. To maximise contentment ?

I have the Stein family in mind -- where they were adopted. By. Each other within the family for Unknown.  Reasons .

And I. Know of cases of babies being. Brought up thinking their bio mother was their sister.
by Sir William Arbuthnot of Kittybrewster G2G6 Pilot (171k points)

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