Another technical glitch - Thank you - part of menu does not show ...!?! [closed]

+11 votes
110 views
closed with the note: Thanks! It has been solved .... :-)
in WikiTree Tech by Philip van der Walt G2G6 Pilot (149k points)
closed by Philip van der Walt
Very odd.  I've just tried this with a bunch of different IDs, and it worked for all of them except yours.
Have you tried your own?
Same, I tried with others - it worked, tried with OP - and a blank page....?

Philip's is blank for me, too, but mine seems OK. 

I don't get a blank page, though, I get: 

The www.wikitree.com page isn’t working

www.wikitree.com is currently unable to handle this request.

HTTP ERROR 500

Mine is stil a blank ... no other error mention or anything else to be seen except white ...
I added the SYSOPS tage to your question. Good luck, Philip!
Another of those WikiTree mysteries :/  Tried mine and several other profiles and they're all normal, but on yours, got the "page not working" screen, that Julie posted above.
Thanks Julie!
I don't understand how this could be, and why it is taking this long to fix. But I'll be offline until Tuesday, so I will not be able to confirm if and when it will be working again.

1 Answer

+4 votes
Blanks in your last name?
by Jillaine Smith G2G6 Pilot (753k points)
No, a white screen. Just nothing - not even WikiTree.
I'm also guessing that the spaces in your last name might be causing this problem. Spaces in IDs have been the source of problems with other functions in and around WikiTree.

Who are some other active users with spaces in their names? Are their thank-you feeds visible?

Cancel that theory -- Wynand van der Walt's thank-you feed  works

It's when one (I) tries the own drop down menu - not someone else's - if my brother Wynand is able to see his Thank-you's, then I cannot conclude anything else than it is personal. But I'm not that paronoid nor cynical. So there has to be another technical explanation (I just checked - it still has'nt changed ...!?!).
But I also see a blank page when I try to view your thank-you feed, Philip. There's a problem with your thank-you feed.
I don't understand how this could be, and why it is taking this long to fix. But I'll be offline until Tuesday, so I will not be able to confirm if and when it will be working again.
Hi Philip,

It's certainly nothing personal or intentional! :-)

We'll take a look and get this straightened out. It might take a few more days. I know it feels urgent to you but since it only affects one person and it's not a key utility it won't go at the top of the to-do list. Again, it's not personal, it's just that there are other priorities.

Chris
Thanks Chris!

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