Thank you, Anne. That's what I thought needed to happen. I'll send this along to the other profile manager and we'll get it fixed.
Regarding the technical issue:
Yes, I think I did have the correct address - I did get an auto-reply to my firstname.lastname@example.org email, but then I got a bounce-back email above. I will send a personal message to Chris the tech guy to see if he can address the issue, since it sounds like it might be in his area.