What's the best way to fix an active member profile with ancestor info merged into it

+6 votes
I tried sending a message to info@wikitree.com but got a message saying it could not be delivered to the final destination -tanso43 at live.com

I can provide the details, but since it involves a current active member, I don't want to do that here. I have been in touch with the profile manager and he would like to get it fixed also.
in WikiTree Tech by s Davenport G2G6 Mach 6 (67.7k points)
retagged by Living Sälgö
You can't undo the merge, so the member will have to fix the information by hand. Assuming he/she wants the ancestor information and the current profile still looks like an active member profile, create a new profile for ancestor x and manually put the ancestor's information on the new profile, and then correct the active member profile.

info@wikitree.com should work did you perhaps misspell it. You have it right in your question.

I'm also disguising you're email address on the forum
Gosh Anne B, just as I was getting ready to send this person some information about fantastic investment opportunities, the latest weight loss programs and the new discovery of happiness in "Zen in Today's World", you've gone and disguised the email address.  :(
Gee Vincent, you have my email (I think) send me all three, but I'm not buying any bridges in Brooklyn.
Thank you, Anne. That's what I thought needed to happen. I'll send this along to the other profile manager and we'll get it fixed.

Regarding the technical issue:

Yes, I think I did have the correct address - I did get an auto-reply to my info@wikitree.com email, but then I got a bounce-back email above. I will send a personal message to Chris the tech guy to see if he can address the issue, since it sounds like it might be in his area.


Thanks again!

1 Answer

+1 vote
FWIW, here's what I think is the relevant help page: http://www.wikitree.com/wiki/Moving_Accounts_to_New_Names
by Chris Whitten G2G Astronaut (1.5m points)

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