Help, I can no longer log in or edit profiles.

+6 votes
I appear to be stuck in guest mode. I can not log in, After putting in my email and password the log in page sends me to a page that says that I'm already logged in. I check my profiles and the profile page is missing the edit feature. I'm stuck, any idea's???
WikiTree profile: Donald Gibson
in WikiTree Tech by

No ideas

1 Answer

0 votes
It. Could.  be that you. Are In incognito mode..

Which browser?
by William Arbuthnot of Kittybrewster G2G6 Pilot (185k points)
edited by William Arbuthnot of Kittybrewster
I tried Reboot, tried using a different browser and cleaned all cashe files with same results. WikiTree would not allow me to log out and then re-log back in. Kept saying you are already logged in but I only had limited ability to use (view only, no edit).

After a couple of hours dinking around with my computer history I discovered (remembered) that I recently removed a program I didn't know what function it played called "Silverlight". Apparently it is part of Microsoft Internet Explorer.

I did a system restore back to my last restore point and now it appears that I have full functionality within WikiTree. I guess it is true don't remove any programs unless you know what function they perform.

Letting everyone know in case someone makes the same mistake in the future.

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