Contacting an Unresponsive Profile Manager

+7 votes
May I respectfully ask why, when completing the Unresponsive Profile Manager form, we need to confirm that we have Private Messaged him/her AND posted a public message on their profile?

I feel rather uncomfortable about being so public.  And surely, having sent a Private Message, there is no need to repeat it all again and air their dirty laundry in public - or is there?
in Genealogy Help by Ros Haywood G2G Astronaut (2.0m points)

3 Answers

+13 votes
Best answer

I believe the idea is that any one email might get lost in the shuffle of a person's daily life, and the Trusted List request email might have ended up in an email spam folder, so we are supposed to try to contact a person by multiple means -- and on different dates -- before submitting an Unresponsive Profile Manager request.

And there's no need to make the profile message look like "airing dirty laundry in public." Failing to receive an email or overlooking a message in a crowded inbox is embarrassing, but it's something that happens all the time.

Here's an example of a profile message I posted earlier this year for a profile manager who wasn't responding (your wording would likely be different; this was for some Open profiles for pre-1700 people, not a situation where I needed to be "trusted" in order to edit):

Hi, [Person].

Back in March, I asked you to add me to the Trusted Lists for the profiles [ID-1 and ID-2], that you created with your gedcom import in 2012. Thanks for creating those profiles. These are my ancestors, too, and I've edited those profiles several times. I hope you think that my changes improved them.

As you know, the WikiTree Honor Code asks us to collaborate on the genealogy of shared ancestors. I'd like to watchlist these profiles so that I can contribute effectively to their future maintenance and improvement. That means I need to be on the Trusted Lists.

You most likely can't find my earlier email, but you should be able to find a link to my request in the "Requests" item under your "My WikiTree" tab. Could you please go there and approve my requests?

by Ellen Smith G2G Astronaut (1.6m points)
selected by Dennis Wheeler
Perfect, should have looked sooner, thanks Ellen.
+6 votes
I agree there is too much redundancy in the UPM process.  One message, public or private, with no response in 30 days, should be enough for the leaders to investigate when notified.   In my case, I avoid private messages for public profiles.  I want the discussion in the open.  Anybody who's too sensitive to being notified of errors or conflicting facts, etc. should not be a PM.  It's a wiki site - other people are supposed to have input.
by Living Anonymous G2G6 Mach 5 (52.3k points)
+7 votes
I have a personal policy of not responding to private messages from those on WikiTree when there is any doubt in my mind about the person sending the message. The reason is by replying to that message the other person would now have your email address and that is 50% of the information needed to hack your account, so if I don't know anything about you or your reasons for wanting access I will ignore it.  If they include the information needed for me to decide that they are indeed making a valid request I do grant that request but still do not reply to a private message so the public comment on my profile is the best way.

The message in Ellen's answer would almost certainly result in my granting the request within a couple of days at the most.
by Dale Byers G2G Astronaut (1.7m points)
Good point.

It would be nice to see WT have an email forwarding system that shields someone's private email.  If you want to share your private email, you can always put it in your signature block.

Sooner or later, some hackers are going to figure this out and flood WT with fake info requests to get emails to sell to spammers.  It would not be hard to code a bot to ping members with a simple message, "I am descendent of 'value x' (name of profile) and I have some xyz to add to the profile, and then some random question like, "Have you seen any photos of the person in this profile?"  A lot of folks would answer that question.

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