Had two different but same trees now can't access either moo

+9 votes
167 views
I had tree Springate-95 but couldn't log it to it.

Started a new Springate-169 Tried to merge but wouldn't let me. Deleted my 169 and now can't access 95 or 169
in WikiTree Tech by
edited by Maggie N.
The same thing happened to me. I emailed info... and still haven't received a response.

2 Answers

+3 votes
 
Best answer

Joy, your question has been tagged for the sysops, so someone who can help you should see this soon.  But if you don't hear from anyone, email info@wikitree.com, and explain the situation.  They'll be able to get your two profiles straightened out.

by Nan Starjak G2G6 Pilot (275k points)
selected by Julie Ricketts
+2 votes
Hi Joy,

I've merged them, so you now have just one account.
by Abby Glann G2G6 Pilot (477k points)
Now I can't get into either account. and can't even have a 'lost password' button send me a new one.
Joy,
Will you send an email to info @ WikiTree dot com and I will see what we can figure out? Thanks!

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