I get discouraged and frustrated when I can't build my family tree because the file of an ancestor is locked.

+10 votes
Is it okay to add a new file in a situation such as this? I sent a request weeks ago to be added to a trusted list and still have not heard back. I have reached a dead end.  Very frustrating!
in Genealogy Help by Tina Belvin G2G Crew (790 points)
Hey Tina,

I used to get frustrated about this as well, but I realized there is so much going on here that I can leave something and come back to it later. Not trying to minimize what you are feeling, just saying that if a profile is not editable, direct your frustration into something productive, until you can edit the profile.


1 Answer

+8 votes
Best answer

There is a mechanism for getting profiles orphaned (so you can then adopt them) in the case of an unresponsive profile manager. Read this:


and make sure you've met all the pre-conditions then click the "Unresponsive Profile Manager Request Form" link in the Contact section of the Trees & Tools menu of the profile.


by Matthew Fletcher G2G6 Pilot (109k points)
selected by Anne B

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