Cannot complete adding new person as when Add New Person clicked on nothing happens

+7 votes
87 views
in WikiTree Tech by Gill Page G2G Crew (820 points)
try quitting and restarting your browser (or even your computer)

Update: I think we have this solved. See 
http://www.wikitree.com/g2g/294750/trouble-adding-person-with-internet-explorer-will-you-again

Thank you for reporting it, Gill, and thank you, Dorothy, Joanne, and Dennis for helping.

1 Answer

+3 votes

Hi Gill,

I assume you are using Internet Explorer. This has been a problem since a software change in late July. If you have access to another browser try that (I use Chrome on my tablet); if not you can create the new person as a relative of an existing person then remove the connection.

Related questions:

http://www.wikitree.com/g2g/286541/new-profile-wont-save

http://www.wikitree.com/g2g/277117/attempting-profile-page-unrelated-save-person-does-not-work

http://www.wikitree.com/g2g/276875/are-you-getting-improper-error-message-when-saving-profile

Good luck,

Joanne

by Joanne Egan G2G5 (5.2k points)
Thankyou so much for your really useful advice to add as a relative and then remove connection. Have done that successfully. Gill

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