What would you do? What is the 'right' way to ask a user to make a correction?

+7 votes
99 views
Let's say John Doe enters all eight of their great-grandparents as having been born and died on Dec 31, 1066.  Would you send him a private e-mail asking him to correct that information or would you ask him on the public comment field of each of their great-grandparents profiles?

My thinking is I want to give John an opportunity to make the corrections without making him feel defensive with a public comment.  On the other hand others can't know he has been already asked to make the correction (if he does not respond), and I may forget that I already asked him (which is the case for more common errors I find on non Open profiles).

What would you do? Thanks and sincerely,
asked in Policy and Style by Peter Roberts G2G6 Pilot (447k points)
edited by Peter Roberts
Hello, Peter!

My personal response to your question is that I would send a courteous private message to "John Doe" to let him know that he has date errors on multiple profiles. If only 1 or 2 profiles were involved, I would probably leave a courteous comment on each affected profile.

Either way, I would point out to him that he may need the assistance of a "Pre-1500 Certified "member - like Mags!! - to correct the errors.
Thanks Lindy,

I've gone the private message route and hope that I remember to follow up if they don't respond.  I often forget.

1 Answer

+5 votes
 
Best answer
If the date is 1066, I am assuming the profile is open? If the profile is open and you have sources to support a change in the dates, Leave a message on the profile that you are working on this particular limb and will be updating the profile.

Then make the appropriate corrections with the sourcing to go along with it.

If you have contacted the profile manager before with little or no reply - if there is a disagreement about the information - add a research section with your research - and or add a disputed information section with the reason for the dispute with sources and information to back up the information you have.

My 2c.

Mags
answered by Mags Gaulden G2G6 Pilot (457k points)
selected by Julie Ricketts
Dang it Mags, you found a flaw it my hypothetical question! ;-)

Let's say the date is instead Dec 31, 1850 (for all eight g-grands).  You must be on the profile's trusted list to edit, and source information for the actual dates is hard to come by.

This is actually similar to a real situation and I'm trying to find the best way to get the user to fix it.

Regards, Peter

I assumed your hypothetical had a real thingie going on.

Are the profiles open? If not send a trusted list request, send a PM and post to the comments section (within whatever time frame you are comfortable). If you don't hear back from them within 7 days, move on to the Unresponsive Profile Manager Request.

That is my 4c.

Mags

Yes.  Seems very reasonable Mags.

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