Forgot password and signing in with email didn't generate email from Wiki

+5 votes
143 views
When attempting to use Family Search, I'm taken to the Wiki and FS log-in screen. Inserted my email address and clicked sign-in. Just set there cycling. No email was received by me with temporary password.

Can you help ?

thanks, Jack
in WikiTree Tech by Jack Henderson G2G6 (9.5k points)
retagged by Julie Ricketts

3 Answers

+3 votes
Has your email address changed since you became a member? Maybe the temporary password went to a different account. Also, double check that you entered the correct spelling. I've had that happen to me before. Good luck! - Jessica
by Jessica Martin G2G Crew (780 points)
email the same, and re-checked several times.
Did you try the link that resends the email? Could it be in your junk mail?

Hopefully this page will help you out. If all else fails, email wiki tree to assist you.

http://www.wikitree.com/wiki/E-Mail_Confirmation_Problems
Not having confirmation problem and have sent Wiki an email sometime ago. Never got a reply.
+2 votes
send a direct email to info@wikitree.com, and they can help you get it sorted

edit: like Jessica already mentioned (with her link to the help page) :)
by Dennis Wheeler G2G6 Pilot (532k points)
+5 votes
Jack,

I'm a little confused. You said you were using FamilySearch?? Your login there is independent from your login here. We have some partnership with FamilySearch, but the two accounts are completely different.
by Julie Ricketts G2G6 Pilot (353k points)
Hi Jule, This is why I've sent email requesting my P/W. Never got a reply, that's why I posted on G2G.

Thanks, Jack  

https://apps.wikitree.com/apps/york1423/fs-match/
Gotcha. I'll add the sysops tag to your question to get our techier people to take a look. :-)
Just sent another email requesting password.

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