Forgot password and signing in with email didn't generate email from Wiki

Question

When attempting to use Family Search, I'm taken to the Wiki and FS log-in screen. Inserted my email address and clicked sign-in. Just set there cycling. No email was received by me with temporary password.

Can you help ?

thanks, Jack

Answer 1

Has your email address changed since you became a member? Maybe the temporary password went to a different account. Also, double check that you entered the correct spelling. I've had that happen to me before. Good luck! - Jessica

Comments

email the same, and re-checked several times.

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Did you try the link that resends the email? Could it be in your junk mail?

Hopefully this page will help you out. If all else fails, email wiki tree to assist you.

http://www.wikitree.com/wiki/E-Mail_Confirmation_Problems

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Not having confirmation problem and have sent Wiki an email sometime ago. Never got a reply.

Answer 2

send a direct email to info@wikitree.com, and they can help you get it sorted

edit: like Jessica already mentioned (with her link to the help page) :)

Answer 3

Jack,

I'm a little confused. You said you were using FamilySearch?? Your login there is independent from your login here. We have some partnership with FamilySearch, but the two accounts are completely different.

Comments

Hi Jule, This is why I've sent email requesting my P/W. Never got a reply, that's why I posted on G2G.

Thanks, Jack  

https://apps.wikitree.com/apps/york1423/fs-match/

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Gotcha. I'll add the sysops tag to your question to get our techier people to take a look. :-)

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Just sent another email requesting password.