Is anyone else having issues on w/ records not displaying?

+14 votes
I click on a person from the search result and the record won't display.  If the original image is available, I can get the info from it.  But most of the time the original is not displayed either.  This started happening a couple days ago.  I cleared my browsing data, but it didn't help.

Does anyone know how to correct this?

in Genealogy Help by Mary Cole G2G6 Pilot (102k points)
retagged by Ellen Smith
Also the same problem.  It's their website not you.  I've had the same issues with them about every year or so and when you contact them you don't get much help other than they suggest it must be a problem on your end.  It never is.  It's something with them and they so far have always got it fixed eventually, like in a week or so.  This time around like Lance says, hitting the reload button sometimes works.
I've been having the same problem!
Yes problems here too. Usually I use Firefox but I tried switching to the Opera browser and it worked again. So maybe some component on their website is timing out and is being handled differently.
Opera is my standard browser and I can switch to Chrome where it also doesn't load and then go back to Opera and it works after that.  Sheesh... :)

3 Answers

+6 votes
Best answer
I am having the same problem. Sometimes it helps to just hit the reload button.
by Lance Martin G2G6 Pilot (103k points)
selected by Wesley Cole
Lance and Vincent, thank you!
+5 votes
I was also having trouble last night.  9-11 pm from New York, United States.
Refresh was sometimes enough.  Other times I gave up and moved to another unsourced person.  Usually the problem was with the source page.
by Beulah Cramer G2G6 Pilot (346k points)
+5 votes
Same problem, last evening, mostly on British records. For England census records, I could load the image from FindMyPast long before the index entry appeared on familysearch.
by Ellen Smith G2G Astronaut (1.3m points)
edited by Ellen Smith
For me the images are fast, it's the transcription(s) that is/are not loading.

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