Photo upload and my black screen

+2 votes
87 views
I need to upload a duplicate image. I cannot edit the old one's text information, and the image show up on my desktop along with a black screen. I cannot get rid of it. I do not think there is anything wrong with the image from FamilySearch, but I cannot get rid of it on my desktop. I want to reload it.
in WikiTree Tech by Marnie Hall G2G3 (3.8k points)
Marnie, I saw your question earlier and didn't respond, because I didn't really understand it.  I suspect others are having the same problem, so I wonder if you could perhaps explain it a little further.  You downloaded an image from Family Search (presumably a .jpg file?) that already had text on it that you're trying to edit?  Or you added text to it and are now trying to edit that?  And the image turned black when you tried to add text, or when you saved it, or at some other point, or your entire display turned black?  If it's just the image, and the rest of your display looks normal, do you get a menu of options displayed when you right-click on the image?  And what exactly do you mean by "reload" and "upload a duplicate"?  Would be happy to try to help if you could explain this a little more clearly.

1 Answer

+1 vote
 
Best answer
All the images you have recently uploaded to Wikitree look good from here.

If you have a bad image on your computer desktop at home, just click on it and hold the click, drag the photo to the trash can icon. Or right-click your mouse on the bad photo. A menu appears. Select the option move to trash. If it looks black on your computer, it's probably broken and can't be fixed. So go back to family search and copy the image again.
by Anne B G2G Astronaut (1.3m points)
selected by Susan Laursen

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