GEDCOM backup problem.

Question

Good day everyone,

I am trying to backup the work I have done (about 200 entries) and when I try to get a backup from the GEDCOM download, I always get an error.

"Error saving file."  is the error I get.

 

I have enabled popups and full rights to the wikitree site.  Any ideas?

 

Thanks,

Chris

Answer 1

Hi Chris,

I assume you've received the e-mail that says your file is ready for download, and you're clicking on the link?

Have you tried right-clicking the link with your mouse, and selecting "save link as"?

Chris

Comments

No email, I get the error when I press the generate button.

Thanks for the help.

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Hmmm. That's interesting. We made a server change over the weekend so it's possible we introduced a bug there.

Let's see. You're at this page: http://www.wikitree.com/wiki/Special:DownloadGedcom

And you click the "Export GEDCOM" button?

And what exactly does the error say? Is it an error in a yellow status bar at the top of the page or somewhere else?

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Hi again, Chris.

Ignore the above. I see the problem. We're working on it, and we'll let you know when it's fixed.

Thanks for your patience.

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This is now fixed. If you try it again, it should work.

My apologies for the inconvenience and thanks for reporting the problem.

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Thanks a million I feel better knowing I have a backup.