Why are most of the Suggested Matches missing from my GEDCompare 89861?

+3 votes
73 views
in WikiTree Tech by Gerrit Heikamp G2G Crew (750 points)
retagged by Ellen Smith
Other members can't see your Gedcompare report, Gerrit. Could you please describe what you are seeing -- and what's missing?
The Suggested Matches column is predominately empty of any data. Even my own match (Heikamp-21) is missing in the column beside my name.
I have deleted the GEDCompare and tried new files but have the same issue with each, something which I have not encountered prior to yesterday.
I don't know if the issue lies with exporting from MyHeritage, which I have done numerous times in the past, or if it lies with WikiTree.

1 Answer

0 votes
I am having what sounds like the same problem and I asked about it a few minutes ago.  Matches I know in my upload aren't marked.  My GEDCOM report says I have 16 potential matches, but only one is actually marked.

This is the second time this has happened today, and it was working fine earlier in the week and previously.

John
by John Bowen G2G Crew (490 points)
I haven't tried again after about 4 attempts. I didn't know if the problem was the export from MyHeritage. Is this site monitored or do we need to advise a WikiTree rep about this problem?
I sent my original question to the TechTeam, not the G2G forum.  I had a response suggesting I skip all the known matches. It didn't really address the issue of why I can't see my 16 comparisons, and its not a long-term solution.  There was an automatic attachment that suggested the G2G forum as a better place to get attention, so I put my question there, too.  My bottom line is "I don't know" if anyone monitors, and I hope someone is paying attention.

I uploaded from MyHeritage a month or so ago with no issue, and I have been uploading from RootsMagic lately.  Both worked until yesterday.

I'll probably try the upload again later next week.

--John

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