cannot add "unrelated person"

+4 votes
123 views
When I click "add new person" nothing happens.  This has happened before, but I am finding no solution in previous posts.
in WikiTree Tech by Christine Henderson G2G6 Mach 1 (12.0k points)
retagged by Julie Ricketts
Hi, Christine!

We have seen a couple of other instances of this lately, and I'm writing up a bug report.

Would you mind telling me what browser you are (were?) using?

Thanks!

1 Answer

+4 votes
It may have to do with cached pages in your browser.   I would close my browser and reopen the page.   I added a tech tag to see if someone else can help.   I have never had the problem, sorry.

Original issue was solved

https://www.wikitree.com/g2g/294750/trouble-adding-person-with-internet-explorer-will-you-again

Here is the previous post on the subject https://www.wikitree.com/g2g/338528/something-isnt-working-i-cant-add-new-unrelated-person
by Robin Lee G2G6 Pilot (712k points)
I closed browser, started over.  When I entered the data on the form, it immediately matched it to what I did before.  Evidently it had stored the data, but the page with the "add person form" did not respond.
it was google
Thanks, Christine --

This is a problem that happens now and then, and we're aware of it. It seems to happen when something causes a hiccup on the server, and we can't reproduce it at will.

If you should encounter the problem again, follow the instructions that Robin gave you and try to recreate the profile. As you noticed, that will sometimes bring up the "lost" profile from before, and you can adopt it and go from there.

We're continuing to try and discover what it is that's causing this to happen.

Thanks!

Related questions

+3 votes
1 answer
+9 votes
2 answers
+1 vote
0 answers
37 views asked Nov 22, 2019 in Genealogy Help by anonymous
+1 vote
0 answers
69 views asked Aug 29, 2019 in Photos by Anonymous Fahnhorst G2G Rookie (160 points)
+3 votes
0 answers
43 views asked Jul 28, 2016 in Genealogy Help by Jennifer Lynch-Wood G2G Crew (460 points)
+3 votes
1 answer
156 views asked May 5, 2016 in Genealogy Help by Rodney Conrad
+6 votes
0 answers
72 views asked Apr 7, 2016 in The Tree House by Christine Henderson G2G6 Mach 1 (12.0k points)
+2 votes
3 answers
+1 vote
1 answer
108 views asked Jun 20, 2013 in Genealogy Help by Christina Miller G2G Crew (370 points)

WikiTree  ~  About  ~  Help Help  ~  Search Person Search  ~  Surname:

disclaimer - terms - copyright

...