can I change my e-mail if I forgot my password?

0 votes
Currently my password is remembered by my computer but forgotten by me. Now I need to change my e-mail address. Will it ask for a new password or should I find out my current password first?
in Genealogy Help by Beverly Tamanini G2G2 (2.3k points)

1 Answer

+1 vote
Best answer
Hi Beverly,

You should be able to enter your e-mail address on the login form. (I assume you're not already logged-in, if so you can just edit your e-mail address on the edit page of your profile.)

On the login form, click the button to have a temporary password sent to your e-mail address. This is your old e-mail address, the one that's on the account. If you don't have access to that account, e-mail Tami at info@ and she'll help.

If you're able to get the message with the temporary password, clicking the link in that message will invite you to create a new password and you be logged-in. Then you can edit your e-mail address.

by Chris Whitten G2G Astronaut (1.4m points)
selected by Thorr Odinson
thanks, Chris!

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