How does one recover an account if they can't accest an old email address?

+5 votes
311 views
My son has lost the ability to access his old email account, and can't remember his password. How can he change his email address and recover his password?
WikiTree profile: Alec Craig
in WikiTree Tech by Robin Wedertz G2G6 Mach 1 (17.7k points)
retagged by Keith Hathaway

2 Answers

+4 votes
 
Best answer
This is a case where you might need to contact us at info@wikitree.com. We can access the account and make the change.
by Chris Whitten G2G Astronaut (1.2m points)
selected by Robin Wedertz
+3 votes

Hi Alec the link  for your Son to change his Email Address is here hope this helps Terry

http://www.wikitree.com/wiki/E-mail_addresses#Changing_your_e-mail_address

by Terry Wright G2G6 Pilot (184k points)

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