Rhian,
It’s great you’re trying to figure out a solution for this dilemma. The problem with GEDCOMS is one we've debated for a long time. Some have suggested doing away with them all together, but if we did that, many people with very well developed family trees (the kind of people who are a huge asset to WikiTree) wouldn't join our community because they wouldn't be willing to retype such a huge amount of data. Others don't have genealogical software on their computer and don't want to worry with the technical aspect of adding it and figuring out how to split their GEDCOM. We’ve come across quite a few who have simply given up in the attempt to split a GEDCOM. Others have given up because GEDMatches is too confusing or they would have to skip too many ancestors that have descendants attached to them. The prospect of reconstructing these families overwhelms them.
As far as the greeters taking a more active role in GEDCOM assistance, we’d need a lot more greeters. From midnight last night until noon today, we had confirmed 36 new members so by midnight tonight that number will have increased quite a bit. We've greeted about 66 guests, not including the fact that most of the new members were also greeted as guests before they were confirmed as members so we contacted most, if not all, of the 36 twice. We also thank guests for uploading GEDCOMS, photos, and other data. Along with that, there's quite a bit of interaction with guests, volunteers, and greeters through email messages. You are correct when you say that some new members don't need much help, but others need a lot. Often many additional hours are spent (off the scheduled time) dealing with those people who need extra help—and we’re happy to do it. We want them to enjoy WikiTree as much as we do and are willing to go the extra mile to make sure that happens, but in order to take on such a large responsibility as GEDCOM help or review, we would need more greeters, a LOT more.