I have a bit of a problem with family relations, wherein one side of the family seems determined to refuse that the other side of the family exists. One of my ancestors, after the death of his wife, remarried fairly late, to a much younger woman, and had six kids with her. He's been dead since 1957, his first wife dead since 1938, and the second since 2002.
For reasons I don't understand, the family of his first marriage has refused to acknowledge that he had another marriage, and that there are kids from that marriage. Though some people from the latter marriage have been DNA tested (my own test shows up on his profile page now), it doesn't look like relatives from the first have, so we can't yet use DNA to verify the relationship (though I've offered to pay for the test myself, to several people on the other part of the tree.) Wikitree is just one of a number of places where this has happened.
I'm currently trying to add that marriage and the children from it, to his profile on Wikitree, but the profile manager has locked it, and so far has been unwilling to consider allowing me on the trusted list to add that additional marriage certificate. I've made a second request for this, so this question is a general one - what is the Wikitree policy on this? My second request seems to be being ignored. What should I do next?