I'm having probs with getting onto my account so I tried changing password but its not working

+8 votes
When I went to my email to check what you had sent me so I can change my password since I had forgotten it do to having stroke.Anyway there was this crazy set of letters& numbers you had put saying was my new password. I pressed the link to go back to my wikitree pg it will not except your code so after trying to do this several times I've went to help sites & received nothing that remotely that could help until I somehow found this pg. My acct also won't send new password for 24 hrs. So can anyone help me for I've received several awards for helping others as well as the love I've found in doing this site and the people on here.Carla Pearson
in WikiTree Tech by
retagged by Keith Hathaway
Hi Carla ~

Someone may come along with a solution.  I would suggest the contact email address: info@wikitree.com

Good luck!
it keeps logging me in as a guest  how do I

 change it
welcome back - hope it is all fixed soon

1 Answer

+7 votes
Best answer
Hi Carla, I'm very sorry for your troubles so far... more than one should have to go through.

Please send an email with all of your details to info@wikitree (dot com) and they will take care of you and make sure your account is set up properly.

Hang in there!
by Keith Hathaway G2G6 Pilot (606k points)
selected by Rubén Hernández

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