I uploaded a PDF to profile Lay-662. It shows up on the profile page but can't open.

+4 votes
88 views
WikiTree profile: Lawrence Agee
in WikiTree Tech by Ron Brenner G2G Crew (580 points)
recategorized by Abby Glann

1 Answer

+4 votes
 
Best answer
It's because the privacy is wrong.

normally the privacy settings of "images" are defined by the profile(s) they are attached to, but the Lawrence Agee profile is white/open, while the pdf/image is green/open

not sure how to solve this problem... probably need an admin to look at it.
by Dennis Wheeler G2G6 Pilot (532k points)
selected by Neil Smith
Dennis, even though you're absolutely right about something being very wrong here, since the privacy of the image and the profile to which it was uploaded don't match, green (public) should still be able to be opened.

When I tried, I got a very strange error - something about having to be logged in to access the server, but I *am* logged in.  I am guessing that this image is stored on a different server - one which doesn't recognize our login on the normal WikiTree server, but - again - I am totally puzzled as to why/how it could have happened.

Ron, you need to write to info@wikitree.com about this problem.  They are the only ones who will be able to figure out what is happening and fix it.

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