Two profiles appear when I search for me. One as member, one as guest. How to delete?

+5 votes
40 views
Willcox-336 is listed twice. Once as Guest, once as Genealogist, volunteer, Honour code, Club100, Gedcom equipped etc. But I am prevented from editing those profiles that I entered myself as I am then labelled as guest. Is there a bug in the system or is it me being ignorant again? How do I sort this problem?
WikiTree profile: Norman Willcox
asked 4 days ago in WikiTree Help by Norman Willcox G2G Crew (400 points)
retagged 4 days ago by Maggie N.

Your own profile is Willcox-336. The other one is Willcox-366

If you did not create both of them yourself, email info@wikitree.com or Erin@wikitree.com.

Do as Maggie suggests to have it sorted out properly.

2 Answers

+5 votes
If you are the creator of both profiles and they are under the same email address, you should merge them yourself.
answered 4 days ago by Maggie N. G2G6 Pilot (393,520 points)
+5 votes

I tried to propose the merge for you  but it triggered this message:

"Two active accounts cannot be merged. Please deactivate one account by removing its e-mail address, or contact info@wikitree.com for help.

answered 4 days ago by Maggie N. G2G6 Pilot (393,520 points)

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