Two profiles appear when I search for me. One as member, one as guest. How to delete?

+5 votes
45 views
Willcox-336 is listed twice. Once as Guest, once as Genealogist, volunteer, Honour code, Club100, Gedcom equipped etc. But I am prevented from editing those profiles that I entered myself as I am then labelled as guest. Is there a bug in the system or is it me being ignorant again? How do I sort this problem?
WikiTree profile: Norman Willcox
asked Dec 7, 2017 in WikiTree Help by Norman Willcox G2G Crew (430 points)
retagged Dec 7, 2017 by Maggie N.

Your own profile is Willcox-336. The other one is Willcox-366

If you did not create both of them yourself, email info@wikitree.com or Erin@wikitree.com.

Do as Maggie suggests to have it sorted out properly.

2 Answers

+6 votes
 
Best answer
If you are the creator of both profiles and they are under the same email address, you should merge them yourself.
answered Dec 7, 2017 by Maggie N. G2G6 Pilot (429,230 points)
selected Dec 14, 2017 by Susan Laursen
+6 votes

I tried to propose the merge for you  but it triggered this message:

"Two active accounts cannot be merged. Please deactivate one account by removing its e-mail address, or contact info@wikitree.com for help.

answered Dec 7, 2017 by Maggie N. G2G6 Pilot (429,230 points)

Related questions

+4 votes
1 answer
+10 votes
3 answers
28 views asked Sep 7, 2017 in Photos by Norman Willcox G2G2 (2,740 points)
+9 votes
3 answers
28 views asked Sep 7, 2017 in Photos by Norman Willcox G2G2 (2,740 points)
+9 votes
2 answers
28 views asked Sep 7, 2017 in Photos by Norman Willcox G2G2 (2,740 points)
+11 votes
2 answers
51 views asked Sep 7, 2017 in Photos by Norman Willcox G2G2 (2,740 points)
+4 votes
1 answer
33 views asked Apr 18, 2017 in The Tree House by Norman Johnson G2G Crew (820 points)
+2 votes
1 answer

WikiTree  ~  About  ~  Help Help  ~  Search Person Search  ~  Surname:

disclaimer - terms - copyright

...