Can't get into Ancestry.com anymore. Want to have my dna test results. [closed]

+7 votes
1.9k views
How do I get a paper copy of my DNA results from Ancestry.com so I can share with my brother the ethnic percentage etc. I can not get back into my tree there. And what I paid for a whole year or more they want for 3 months to renew. Do my results belong to them?
closed with the note: Resolved
in WikiTree Help by Nancy Fussell G2G Crew (710 points)
closed by Darlene Athey-Hill
Do you have a Rootsweb account? There was a breach and since Ancestry now owns them you may be required to change your Ancestry password. I could not log in to Ancestry with my old password so did a 'forgot my password' and changed it. Now works again. Unfortunately they don't tell you this, just that you can't log in.

2 Answers

+14 votes
 
Best answer
You should always be able to get to your results and it doesn't require a subscription. You will have to call Ancestry to get this sorted out.

And no, they don't provide paper copies.
by Rosemary Jones G2G6 Pilot (237k points)
selected by Maggie N.
You could also try the 'Forgot?' link on the sign in page if you have access to the email you used when you joined.
Haven't seen this mentioned about Ancestry.com yet:

1. They time-out you pretty fast.

2. When I was seemingly "locked out" of my DNA results, I called them, and they said, they tried my account on with the MS Edge browser. I was using Chrome. I always get in with Edge, but not always with Chrome.

3. Make sure you link your DNA results with your account. Easy to forget.

4. Since I only use Ancestry for half a year, I'm not signed up right now, and a lot of stuff that I was able to see in the DNA section is now giving me error messages. Like sometimes, they won't even let me see my already starred and annotated matches!
+1 vote
After you get back onto your account,  just print out the results for your paper copy. If you don't have a printer, you can go to one of your office supply places and print it out there, although I don't like the lack of security in doing that.  Better thing might be to have a relative print it out for you. Obviously,  it will be better with a color printer.
by Edie Kohutek G2G6 Mach 8 (82.8k points)
My sister had an DNA test done for our direct line years ago. my male cousin took the test since he was direct male line. she got a copy of it before Ancestry.com wouldn't let her excess it. How do I upload it to wiki and maintain my cousins privacy. can I just assign living and his last name to maintain his privacy. He gave his permission for family tree search. Should I have a new test done since this is an old test.
Hello, rj. Wikitree doesn't have inside knowledge of Ancestry. These are completely different organizations. We can't help you with access to Ancestry DNA tests.

However, your cousin's autosomal DNA data could be uploaded to Gedmatch.com, where it could be compared with data uploaded by others. To post his DNA information here, he needs to become a Wikitree member. He does not need to be an active contributor, and his profile can be private, but the account needs to be registered to a unique email address belonging to him.

It would be helpful for you to get your own DNA tested. You are a completely different person from your cousin, and you and he probably have matches on only about 12.5% of your DNA.

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